Policies

TERMS AND CONDITIONS

Please ensure you familiarise yourself with all of the terms and conditions and policies set out on this page of DIY Plantation Shutters. Using this website is deemed to signify your agreement to our terms and conditions and policies. If you do not agree with them please do not use the site. If you require further information please contact at [email protected].

DIY Plantation Shutters terms and conditions consist of a few key areas, and are based on Australian legislation.

PRIVACY POLICY

All information provided by you to DIY Plantation Shutters will be cared for according to Australian state and federal law. If you are unsure of any legislation please check the website, www.privacy.gov.au for further information view our privacy policy page here and/or contact our privacy officer at [email protected].

SHIPPING AND DELIVERY

Please click here for our delivery policy. For damaged goods, returns, cancellations, warranties, or consumer guarantee remedies, please see our return policy.

RETURNS, DAMAGED GOODS AND CANCELLATIONS

Please click here for our return policy, including order changes, damaged goods, transit issues, warranties, and rights under the Australian Consumer Law.

CUSTOM-MADE SHUTTERS, CUSTOMER MEASUREMENTS AND PRE-PRODUCTION REVIEW

Our shutters are custom-made to the measurements, product range, mount type, frame type, panel layout and other options submitted by the customer.

Customers are responsible for checking and submitting the final millimetre (mm) measurements and site information for each opening. Please follow our measuring guide carefully, measure each opening in multiple places, and do not deduct manufacturing clearance yourself unless specifically instructed by DIY Plantation Shutters in writing.

Before production, DIY Plantation Shutters may review submitted order details for obvious inconsistencies, missing information, unusual option combinations or visible risks based on the information provided.

This review is not an on-site measure, structural assessment, building inspection, installation inspection or guarantee that the customer’s final measurements, site conditions or installation method are correct.

If a customer is unsure about mount type, reveal depth, handles, tiles, architraves, out-of-square openings, sliding doors, bi-fold openings, wide spans, outdoor areas or other site conditions, the customer should request photo or video advice before production.

Where incorrect or incomplete measurements, photos, site information or order details are supplied by the customer, the resulting risk may remain with the customer, subject always to the customer’s rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies the customer may have under the Australian Consumer Law.

DEPOSITS

Buy now pay later. Retention of title: Goods are the property of DIY Plantation Shutters until they have been fully paid for. DIY Plantation Shutters reserves the right to recover from the customer all costs incurred in collection of overdue and outstanding accounts.

PAYMENTS

Full payment is required before goods can be shipped or collected. For any overdue accounts exceeding 30 days there will be an additional 20% administration fee per invoice and your details will be forwarded to a debt recovery service.

AUSTRALIAN MADE

Our Australian-made PVC plantation shutters are manufactured in Australia using a combination of locally sourced and internationally sourced components.

WEBSITE POLICY

All information on this website is owned by DIY Plantation Shutters and is not to be reproduced without our prior consent. The information is subject to change at any time.

Customer Reviews on Google

Peter Bate

Was hesitant at first buying plantation shutters online, however was impressed with the quality of the Australian made product. The measurements were spot and in the end easy to install myself. Service was great, had a question which I asked online on Saturday and was very happy to receive an answer on Sunday morning with a follow up phone call on Monday. All in all very happy with quality and service, now my wife wants plantation shutters in the bedroom!

Ivan Byak

This is our second purchase from DIY shutters. Easy to instal, very competitively priced and look fantastic.

matt stevens

Excellent quality. Arrived early cant be happier.

David Broderick

An excellent product with outstanding service from Richard. We installed the timber shutters on over 20 windows and were very pleased with the quality, fit and finish. Rich was great to deal with and his prices were competitive.

Joel Babore

Richard helped me decide what type of shutters to use and the outcome was awesome. I had a decent size order of 13 windows. One window has an arch at the top and Richard looked at a picture I emailed through and helped brainstorm some ideas on it (used Z frame for it). Went hang strips for the other windows which look great and easy to put in. Will be back to get shutters for the rest of the house.

Jamie Kiely

We needed a small (narrow) plantation shutter for our sidelight window next to our front need. Measured up and ordered on the website. Got a follow-up email the next day from Richard who advised on a better mounting selection that would give us a better look.

Shutters arrived today and installation was pretty easy and looks amazing. Very happy, and highly recommend!

Stella Fordham

We absolutely love our plantation shutters and are now in the process of ordering more. Richard has been very helpful in all our dealings and ensured that we get the right shutters for our windows and window frames. Highly recommend DIY Plantation Shutters for quality, value for money and service!

dave whittall

Richard at DIY Plantation Shutters has been a pleasure to do business with he gave good advice on how his products might suit our application and the end product has well exceeded our expectations. He arranged a replacement part that had been superficially damaged without any request from us. Wouldn't hesitate to recommend the company and there products.

Andrew Bennett

Great service and assistance. Shutters were really good quality and packed very professionally. Easy to install, perfect dimensions, as ordered, and look great. We were kept well informed of delivery progress and they were perfectly timed to site at a remote location. Highly recommend !!

Roger Stanhope

I was a little worried as i am not that handy although the overall savings could not be resisted (I was quoted $12,000 and DIY was under $7,000). I went for it and the installation was very straight forward with the guide online. The quality of the shutters is better than what i had in my last property. Thank you

Tom Anstey

We searched a lot for a diy plantation shutter company that had a good website, was easy to order & well priced! Well let me tell you, these guys topped all the things and more. The process was easy and they had plenty of options but to top it off the price was great! When it came to delivery we had selected pick up....well because of covid we couldn't do that and within 10 seconds of telling them this they had organized shipping and was picked up that day. A few days later delivered! Bloody legends! After getting about 200 tools ready for the dreaded install, I opened the boxes and really didn't need much at all. They are simple to install and take no time to put up. They look fantastic too! Anyway anyone reading this, contemplating if they should get them, look no further then DIYPLANTATIONSHUTTERS. They will save you loads and are perfect

Jenni Rose

DIY Plantation Shutters are amazing to deal with. Richard was quick to respond to enquiries and we are very very happy with the finished product. I highly recommend this company.

Colin Bull

I couldn’t be happier with the shutters, they fitted perfectly and look great
Richard was a great help helping me navigate the site and I am about to order more for my son after he seen ours.

Christian Davies

Shutters came and are really good quality. Richard was very helpful with questions I had and provided clear guidance. Thank you