Privacy - DIY Plantation Shutters

Last updated: 25 July 2026

This Privacy Policy explains how DIY Plantation Shutters collects, uses and protects information when you visit our website, ask for advice or place an order.

Information we collect

Depending on how you use the website, we may collect:

Order and contact information, such as your name, email address, phone number, billing or delivery details, order contents and messages you send us.
Measurement and project information, such as window measurements, photographs or videos you choose to provide when requesting product or installation advice.
Technical and website-use information, such as browser and device type, pages viewed, referring website or campaign, and interactions with product, quote, checkout and contact features.
Payment status information provided by our payment processor. We do not receive or store your full card number.

How we use information

We use information to:

answer enquiries and provide measurement, product and installation guidance;
prepare, process, manufacture, deliver and support orders;
operate, secure and improve the website;
understand which content and marketing help customers make informed buying decisions;
meet accounting, legal, fraud-prevention and dispute-resolution obligations; and
send marketing communications only where permitted, with an option to unsubscribe.

Google Analytics 4

We use Google Analytics 4 (GA4) to understand website use and which channels lead to enquiries and orders. Google may set analytics cookies such as _ga and process pseudonymous client and session identifiers, page views, product interactions, checkout steps, purchase or refund values, traffic source information, and general browser, device and approximate location information. We use this information in aggregate to improve the website and assess marketing performance.

We do not intentionally send names, email addresses, phone numbers, postal addresses or card details to GA4. The site also enables email-address redaction and removes the WooCommerce order key value from Analytics URL parameters.

You can block or delete analytics cookies through your browser settings. Blocking analytics cookies does not affect your ability to browse, configure products or place an order.

Google processes Analytics data under its own terms and privacy practices. You can read Google’s Privacy Policy and learn more about safeguarding Analytics data.

Payments, delivery and service providers

Card payments are processed by Stripe. Stripe may receive information needed to authorise and manage the payment under Stripe’s Privacy Policy. We may also share the minimum information needed with manufacturers, freight providers, website hosting and support providers, professional advisers, or authorities where required by law.

We do not sell your personal information.

Security and retention

We use reasonable technical and organisational safeguards, including encrypted website connections and access controls. No internet service can guarantee absolute security. We keep personal information only for as long as reasonably needed for orders, customer support, business records, fraud prevention and applicable legal obligations.

Access, correction and privacy requests

You may ask to access or correct personal information we hold about you, or request deletion where it is lawful and practical for us to do so. To make a request or raise a privacy concern, email [email protected]. We may need to verify your identity before acting on a request.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version and update date will be published on this page.

Customer Reviews on Google

Peter Bate

Was hesitant at first buying plantation shutters online, however was impressed with the quality of the Australian made product. The measurements were spot and in the end easy to install myself. Service was great, had a question which I asked online on Saturday and was very happy to receive an answer on Sunday morning with a follow up phone call on Monday. All in all very happy with quality and service, now my wife wants plantation shutters in the bedroom!

Ivan Byak

This is our second purchase from DIY shutters. Easy to instal, very competitively priced and look fantastic.

matt stevens

Excellent quality. Arrived early cant be happier.

David Broderick

An excellent product with outstanding service from Richard. We installed the timber shutters on over 20 windows and were very pleased with the quality, fit and finish. Rich was great to deal with and his prices were competitive.

Joel Babore

Richard helped me decide what type of shutters to use and the outcome was awesome. I had a decent size order of 13 windows. One window has an arch at the top and Richard looked at a picture I emailed through and helped brainstorm some ideas on it (used Z frame for it). Went hang strips for the other windows which look great and easy to put in. Will be back to get shutters for the rest of the house.

Jamie Kiely

We needed a small (narrow) plantation shutter for our sidelight window next to our front need. Measured up and ordered on the website. Got a follow-up email the next day from Richard who advised on a better mounting selection that would give us a better look.

Shutters arrived today and installation was pretty easy and looks amazing. Very happy, and highly recommend!

Stella Fordham

We absolutely love our plantation shutters and are now in the process of ordering more. Richard has been very helpful in all our dealings and ensured that we get the right shutters for our windows and window frames. Highly recommend DIY Plantation Shutters for quality, value for money and service!

dave whittall

Richard at DIY Plantation Shutters has been a pleasure to do business with he gave good advice on how his products might suit our application and the end product has well exceeded our expectations. He arranged a replacement part that had been superficially damaged without any request from us. Wouldn't hesitate to recommend the company and there products.

Andrew Bennett

Great service and assistance. Shutters were really good quality and packed very professionally. Easy to install, perfect dimensions, as ordered, and look great. We were kept well informed of delivery progress and they were perfectly timed to site at a remote location. Highly recommend !!

Roger Stanhope

I was a little worried as i am not that handy although the overall savings could not be resisted (I was quoted $12,000 and DIY was under $7,000). I went for it and the installation was very straight forward with the guide online. The quality of the shutters is better than what i had in my last property. Thank you

Tom Anstey

We searched a lot for a diy plantation shutter company that had a good website, was easy to order & well priced! Well let me tell you, these guys topped all the things and more. The process was easy and they had plenty of options but to top it off the price was great! When it came to delivery we had selected pick up....well because of covid we couldn't do that and within 10 seconds of telling them this they had organized shipping and was picked up that day. A few days later delivered! Bloody legends! After getting about 200 tools ready for the dreaded install, I opened the boxes and really didn't need much at all. They are simple to install and take no time to put up. They look fantastic too! Anyway anyone reading this, contemplating if they should get them, look no further then DIYPLANTATIONSHUTTERS. They will save you loads and are perfect

Jenni Rose

DIY Plantation Shutters are amazing to deal with. Richard was quick to respond to enquiries and we are very very happy with the finished product. I highly recommend this company.

Colin Bull

I couldn’t be happier with the shutters, they fitted perfectly and look great
Richard was a great help helping me navigate the site and I am about to order more for my son after he seen ours.

Christian Davies

Shutters came and are really good quality. Richard was very helpful with questions I had and provided clear guidance. Thank you