PRODUCT WARRANTIES

Every effort has been made to ensure that all shutters manufactured by DIY Plantation Shutters are of a high standard, however if you find that they are up to the standard you’d expect, please contact us at service@diyplantationshutters.com.au and we will work to resolve the issue for you.

We will honour our obligations as per Australian state and federal law.

We do not take responsibility for goods damaged in transit and recommend you choose to take out insurance.

We do not issue refunds or repairs for normal wear and tear. You should expect your DIY Plantation Shutters to last 25 years. They have been custom made from the highest quality Basswood or PVC.

Your warranty of 5 years will be void if you attempt maintenance yourself. Repairs should only be carried out by a qualified professional.

This warranty does not cover misuse of your DIY Plantation Shutters.

DAMAGED GOODS

All efforts have been taken to ensure that DIY Plantation Shutters are of the highest quality, however if you find that the goods are not up to the standard you expect, please contact us and send a photograph so we can inspect them.

We take no responsibility for goods damaged in transit and recommend you arrange insurance at your own cost or use our Insurance option available at checkout. If your goods arrive and appear to be physically damaged in transit please reject delivery and contact us at service@diyplantationshutters.com.au and we will liaise with the freight company.

Within 14 days of receipt, if you find that the goods are not up to the standard you’d expect then we will endeavour to repair or replace them.

ORDERS

If you place an order on DIY Plantation Shutters and decide you need to cancel for whatever reason, please inform us within 24 hours so we can issue a refund. If the order has not been sent to manufacturing after 24 hours we can still cancel your order.

If it is outside of 24 hours, we will honour our legal obligations base on Australian state and federal law.

DEPOSITS

If you choose to pay a 50% deposit now and balance in 6 weeks, deposits are non refundable and balance is to be paid before DIY Plantation Shutters dispatch your order from Melbourne.

ORDER CANCELLATION BY US

In certain situations it may be necessary for Us to cancel Your order. This may be due to a production issue with Our manufacturing plant, or other circumstances outside of Our control. In the event of this occurring We will notify you via e-mail and refund any money debited at order placement.